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    1.800.596.2953
    [email protected]

    10575 Discovery Dr
    Las Vegas, NV 89135

Open 7 Days a Week 7-6 PST 1.800.596.2953

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Cancellation Policy

Tour Confirmation (60 days prior to departure)

We will notify you via email approximately 9 weeks prior to trip departure that your final payment will be due soon (60 days prior to departure). You will have 1 week to decide how you would like to pay. If we do not hear from you within that time frame, we will charge the credit card on file. You will receive a payment confirmation via email at that time.

After your tour is confirmed, it will not be cancelled for low-enrollment, but in rare cases may be cancelled due to weather, government intervention, unsafe trail conditions, or any other reason that would affect the quality of the schedule tour or the safety of its participants. If we are forced to cancel your tour, we will provide a 100% refund and work to add you to another trip that works for you.  If you need to cancel your multiday tour for any reason, your request must be in writing.

You have 15 days from the time you booked to receive a full refund for cancellation.

Timeline for Final Payment

IF YOU CANCEL YOUR TRIPYOU WILL RECEIVE
From 15 days after you make your reservation until 60 days prior to trip departure100% of what you have paid minus a $200 processing fee per person
59-45 days prior to trip departure50% of what you have paid minus a $200 processing fee per person
45-30 days prior to trip departure15% of what you have paid minus a $200 processing fee per person
29-0 days prior trip departureNo Refund

Refunds

If we cancel your tour for any reason, you will receive 100% of what you have paid. There is no partial refund for starting a tour late or leaving a trip early. In order to keep our tours affordable and provide proper notice to our lodging partners, we must adhere to this timeline, no exceptions. After our refund deadline has passed we cannot provide a refund for any reason, including circumstances beyond your control such as weather-related travel delays, family emergency, or injury.  Insurance agencies however, offer a full or partial refund in many circumstances if you purchase travel insurance to cover your tour. Please see our Travel Insurance Information in this section.

Travel Plans

We advise you to avoid non-refundable flights and other travel arrangements and are not responsible for the costs of such arrangement in the event your tour is canceled. The travel insurance offered in conjunction with our tours covers the cost of your tour but does not cover additional costs such as travel to and from your tour departure location, and hotel stays prior to or following your tour. Please consider purchasing additional insurance coverage if you have non-refundable travel arrangements. Please note tour itineraries and tour descriptions provided prior to your trip provide an overview of our standard tour. However, there are times that your tour may differ somewhat from this sample based on participant skill levels and interest, weather conditions, and other factors. In these events, Escape Adventures – highly trained and qualified tour guides – will work with guests to craft the best possible tour experience for the entire group.

Travel Insurance

We highly recommend that you purchase travel insurance. Travel insurance covers vacation cost against cancellation and interruption while also providing medical, lost or damaged property and trip delay coverage. You are reimbursed if you must cancel or interrupt your travel, and you are also covered should the need arise for emergency medical treatment, medical evacuation and a number of other situations.

You can purchase travel insurance from our partner at AIG when you book your trip, AIG Travel Guard through Escape Adventures. Please call us for more information or to view the terms of agreement. 702.596.2953